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Customer satisfaction is plummeting, but some airlines are flying higher than the rest. Worawee Meepian / Shutterstock.com
After years of feeling restricted, travelers are booking trips in big numbers. But while airline revenues are hitting new records as the COVID-19 pandemic subsides, customers are increasingly grumpy about their travel experiences, according to the J.D. Power 2023 North America Airline Satisfaction Study. For the second straight year, airline customer satisfaction scores are down significantly.
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