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Americans report declining happiness with their electric utility providers, but a few companies still stand out. alexkich / Shutterstock.com
By and large, Americans are not charged up over the performance of their utility companies. Overall satisfaction among electric utility residential customers has plunged 18 points to 713 on a 1,000-point scale from a year prior, according to J.D. Power’s latest annual Electric Utility Residential Customer Satisfaction Study. It was the third straight year that satisfaction has fallen…
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