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Can you guess which store topped a recent customer-satisfaction survey? Colleen Michaels / Shutterstock.com
There’s no denying it, consumers have favorites. Favorite foods, favorite restaurants, even favorite supermarkets. The recently released American Customer Satisfaction Index covers six retail industries, from gas stations to drug stores, and examines how Americans feel about them. The study is based on interviews with more than 35,000 customers, chosen randomly and contacted via email.
