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Customers are happier with advice than in the past, but many banks have a long way to go. Ground Picture / Shutterstock.com
Satisfaction with banking advice is on the rise, but many banks have a long way to go in pleasing their customers, according to J.D. Power’s 2023 U.S. Retail Banking Advice Satisfaction Study. This year, overall customer satisfaction with the financial advice that retail banks provide jumped 37 points to 638 on a 1,000-point scale. In fact, among customers who receive personalized financial advice…
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